Return Policy

At RBJ Game Company, we are dedicated to ensuring customer satisfaction and a seamless shopping experience. We acknowledge that, occasionally, a product might not meet your expectations or may have defects. To address these situations, we have established a fair and straightforward return policy.

Handling Defective Products:

1. Eligibility for Return: If you receive a product that is defective, you are eligible for either a replacement or a refund, subject to our discretion. A product is considered 'defective' if it has manufacturing faults or damages incurred during shipping.

2. Initiating a Return: To start a return process, please contact our customer service team at sales@rbjgc.com. Include a detailed description of the defect and, if possible, provide photographic evidence. This information is crucial for us to assess the situation and determine the most appropriate solution.

3. Return Process: After your return request is approved, you will be responsible for sending the defective product back to us. Ensure the item is well-packaged to avoid further damage during transit.

4. Shipping Cost: You will need to cover the shipping cost for returning the product. However, should we decide to replace the product, we will bear the shipping cost for sending the replacement item to you.

5. Replacement or Refund: Upon receiving and inspecting the returned item, we will decide whether to replace the product or refund the purchase price. Our decision will be based on product availability, the nature of the defect, and other relevant factors. If a replacement is chosen, it will be sent to you at no additional cost. In case of a refund, the amount will be credited to your original method of payment.

6. Contact Information: For any inquiries or assistance with the return process, please do not hesitate to contact our customer service team.

Please Note:

This return policy is applicable only to products purchased directly from RBJ Game Company and is subject to our terms and conditions.

Committed to Your Satisfaction

Our aim is to provide high-quality products and a positive experience for all our customers. Should you face any issues with your purchase, we are committed to resolving them promptly and to your satisfaction.